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Terms and condition



Welcome to Digital NSPT. These Terms and Conditions ("Terms") govern your access to and use of the Digital NSPT mobile application, website, and related services (collectively, the "Platform").

By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

1. Definitions

  • Digital NSPT refers to the food and delivery platform operated by Digital NSPT.
  • Customer means any user who places orders through the Platform.
  • Restaurant/Store means any merchant offering products through the Platform.
  • Delivery Partner means any individual or entity responsible for delivering orders.
  • Services means all services offered through the Platform.

2. Eligibility

To use the Platform, you must:

  • Be at least 18 years of age.
  • Provide accurate and complete registration information.
  • Maintain the confidentiality of your account credentials.

You are responsible for all activities conducted through your account.

3. Account Registration

Users may be required to register an account using:

  • Mobile Number
  • Email Address
  • OTP Verification

You agree to provide accurate information and keep it updated.

Digital NSPT reserves the right to suspend or terminate accounts containing false or misleading information.

4. Ordering and Delivery

When placing an order:

  • Customers must provide accurate delivery information.
  • Orders are subject to restaurant/store acceptance.
  • Estimated delivery times are approximate and may vary due to traffic, weather, demand, or operational conditions.

Digital NSPT does not guarantee exact delivery times.

5. Pricing and Payments

Prices displayed on the Platform may include:

  • Product Price
  • Delivery Charges
  • Taxes
  • Service Charges (if applicable)

Customers agree to pay all applicable charges before order completion.

Accepted payment methods may include:

  • Cash on Delivery (COD)
  • UPI
  • Credit/Debit Cards
  • Wallets
  • Online Payment Gateways

6. Order Cancellation

By Customer

Customers may cancel orders before restaurant preparation begins.

Once preparation has started, cancellation requests may be denied.

By Restaurant or Digital NSPT

Orders may be cancelled due to:

  • Product unavailability
  • Operational issues
  • Incorrect customer information
  • Safety concerns
  • Force majeure events

Refunds, if applicable, will be processed according to our Refund Policy.

7. Refunds

Refunds may be issued under circumstances such as:

  • Failed payments
  • Cancelled orders
  • Missing items
  • Incorrect orders

Refund processing times depend on the payment provider and banking institution.

Digital NSPT reserves the right to investigate refund claims before approval.

8. User Conduct

Users agree not to:

  • Provide false information
  • Abuse restaurants or delivery personnel
  • Use the Platform for unlawful purposes
  • Attempt unauthorized access to systems
  • Disrupt platform operations
  • Upload malicious software or harmful content

Violation of these terms may result in account suspension or termination.

9. Restaurant Responsibilities

Restaurants and merchants are solely responsible for:

  • Product quality
  • Product descriptions
  • Pricing accuracy
  • Food safety standards
  • Regulatory compliance

Digital NSPT acts as a technology platform connecting customers and merchants.

10. Delivery Partner Responsibilities

Delivery partners are responsible for:

  • Timely deliveries
  • Professional conduct
  • Order handling and care
  • Compliance with local laws and regulations

11. Intellectual Property

All content available on the Platform, including:

  • Logos
  • Text
  • Graphics
  • Images
  • Software
  • Trademarks

is the property of Digital NSPT or its licensors and is protected by applicable intellectual property laws.

No content may be copied, modified, or distributed without prior written permission.

12. Limitation of Liability

To the maximum extent permitted by law, Digital NSPT shall not be liable for:

  • Indirect damages
  • Loss of profits
  • Business interruptions
  • Delays in delivery
  • Third-party service failures
  • Technical interruptions

Our liability shall be limited to the amount paid by the customer for the relevant order.

13. Third-Party Services

The Platform may integrate third-party services including:

  • Payment gateways
  • Maps and location services
  • Firebase services
  • Notification providers

Digital NSPT is not responsible for the policies or practices of third-party services.

14. Service Availability

We strive to maintain uninterrupted access to our Platform; however, we do not guarantee continuous availability.

Services may be interrupted due to:

  • Maintenance
  • Upgrades
  • Technical failures
  • Network issues
  • Events beyond our control

15. Privacy

Use of the Platform is also governed by our Privacy Policy.

By using Digital NSPT, you acknowledge that you have read and understood our Privacy Policy.

16. Termination

Digital NSPT reserves the right to:

  • Suspend accounts
  • Restrict access
  • Remove content
  • Terminate services

for violations of these Terms or applicable laws.

17. Changes to Terms

We may modify these Terms at any time.

Updated versions will be published on the Platform with a revised effective date.

Continued use of the Platform constitutes acceptance of the updated Terms.

18. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts in Telangana, India.

19. Contact Information

For questions regarding these Terms and Conditions, contact:

Digital NSPT

Email: digitalnarsampet@gmail.com
Website: https://digitalnspt.online

By using Digital NSPT, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.